Of the consumers planning to order out, a majority just said it was easier and a third said it’s cheaper or equal to the cost ...

A ransomware attack against the software vendor has pushed the coffee chain to temporarily rely on manual scheduling to ...

While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.

What does customer experience mean at a restaurant? Customer experience (CX) in restaurants encompasses every aspect of the ...

Nick Scarpino, who has worked in various marketing roles at Portillo’s since 2015, will succeed Yorgo Koutsogiorgas in ...

Marika McCauley Sine, who previously served as Mars’ global vice president of sustainability and chief sustainability officer ...

Comparable sales headwinds haven’t slowed Jack in the Box’s growth, with the brand opening more stores than it closed for the ...

In his first months as the chain’s VP of innovation and growth, Anthony Amoroso helped create new menu items like Rigatoni al ...

In its largest deal since the concept was introduced in September, Griddle & Go will open in New Jersey in October 2025.

The fast casual chain is also on track to open a record number of restaurants this year in the range of 285 to 315 units.

Jyoti Lynch is tasked with creating a comprehensive technology strategy to enhance the guest experience and improve franchise ...

AI usage has also skyrocketed, primarily in the back-of-house. 95% of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 ...