The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness ...

You can’t be too careful when selecting the best call center software for your business. After all, businesses of all sizes rely on such software to provide efficient customer support and ...

Computer telephony integration, or CTI software, empowers the modern worker to use their computer CRM system, like Salesforce, to interact with the company’s contact center phone system for ...

How to Configure VoIP on my Rocket.Chat instance? Please make sure your environment meets the prerequisites to be able to configure VoIP/Call Center feature on your Rocket.Chat instance. Rocket.Chat ...